partner News

HP uses AI to transform its customer support experience

For HP Inc., customer service is a huge priority. #Microsoft analytics and #AI allow them to better serve customers, answering common questions with virtual agents and providing support staff with a wealth of troubleshooting information. Learn more about AI solutions at #HPInc with this video and contact Lighthouse Technology Partners to find out more.

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Create and use private channels in Microsoft Teams

Many nonprofits use #MicrosoftTeams as their collaboration hub. This tutorial shows you how to create private channels, so your team members can connect one-on-one for efficient response time—any time they need it. Contact Lighthouse Technology Partners for more information.

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Make-A-Wish Foundation finds efficiency during the COVID-19 pandemic—and beyond

The pandemic impacted their traditional operations, but Make-A-Wish Foundation transitioned to remote work quickly. With the technology tools to communicate with wish families, work remotely, support IT needs, and direct as much money as possible to grant wishes, the organization is focused on its mission of creating life-changing wish experiences for children with critical illnesses. Learn how they did it by accessing this article. #MicrosoftTeams

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Zero-Touch Deployment: A cornerstone of modern device management

Keep data secure from a Surface device’s first deployment to its last. Learn how Zero-Touch deployment is a critical component of Microsoft’s innovative approach to endpoint management across the entire device lifecycle. #SurfaceForBusiness

Read the guide: Zero-Touch Deployment: A cornerstone of modern device management

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A year of change: Digital transformation trends

The way we work and live has changed. Organizations of all sizes have scrambled to digitally transform and move to remote work even as they struggle to understand their future as a result of the recent global health crisis—and digital transformation has become a requirement for business continuity.

In this e-book you’ll learn how digital transformation can help you maintain business continuity by enabling teams to work anywhere as you rapidly adjust in the face of a crisis.

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